Delivery and Returns Policy

Free Delivery: 
From time to time we will offer free delivery which is within the UK only and is sent via our economy delivery service. *To qualify for this keep an eye out for special offer codes. 

Salford Roasters Lead Time:
We want the coffee to arrive with you as fresh as possible. You’ll receive the coffee within two weeks of the roast date. Orders placed before 12 noon, where possible, will be despatched the very same day. If your order is placed after 12 noon, it will be despatched within 2 workings days. Working days are Mon – Friday (exc bank holidays), and if you order after 12 noon Friday then it may be processed the following Monday. 

Postal Lead Times:
Royal Mail 1st Class: 1-2 days delivery aim
Royal Mail 2nd Class: 2-3 days delivery aim
APC Courier:  Next Working day delivery (Mon to Fri only)

Items will be posted to the shipping address (not billing) received during the checkout process. 

Delivery Charges:
Roasted/Green coffee shipping charges:
Parcels up to 2 kg will be sent via Royal Mail and the price will be calculated during checkout.
Parcels over 2 kg will be sent via APC Courier. (Contact us if you require more information)

Delivery and Courier Details:
If you are not home or miss your delivery, our courier partners will leave a delivery card to let you know the delivery was missed. They will usually, try to deliver again the following day. Or you can follow the instructions on the delivery card to rearrange another delivery date at no extra charge.
They might possibly deliver to your neighbours. In this case please see the delivery card left for you.
Salford Roasters can not be held liable once the parcel has left Salford Roasters HQ. We will do our best to resolve any issues you may encounter, please get in touch if you are experiencing issues.

Coffee Machines and Grinders: 
Postage and packaging will be quoted at the time of order. 

International:
Please contact us for international inquiries. We will usually ship parcels via UK Royal Mail and are reliant upon their terms and conditions. 
 
Damaged or Incorrect orders:
If for any reason your order is incorrect or arrives damaged, then Salford Roasters will offer a replacement or refund; please contact us to arrange the return of the goods. 

Change of Mind:
If you are dissatisfied with your purchase then you have 7 days from the delivery date to contact us at info@salfordroasters.co.uk. Returned items must be in a saleable condition (in the same packaging) in order to qualify for a refund or like-for-like exchange. They should be returned to us unused.
Please also note that we can only accept purchases made directly from our webshop (salfordroasters.co.uk). If you’ve purchased a Salford Roasters product from one of our wholesale partners or one of our stockists, please reach out to them directly to arrange your return. 
All shipping back to Salford Roasters is to be paid for by the customer.  We recommend that your carrier provides you with ‘proof of delivery’ as Salford Roasters cannot be held responsible for goods lost or damaged in transit.

Faulty Goods:
On rare occasions, product faults can occur (e.g. Sage machine faults). If you think the piece(s) of hardware you’ve purchased has/have suffered a manufacturing fault, please contact us immediately at info@salfordroasters.co.uk and we’ll endeavour to put you in touch with the relevant team. Items that are damaged due to excessive or long-term usage are not considered faulty.