Salford Roasters Courier Service & Lead Times:

We want the coffee to arrive with you as fresh as possible. You’ll receive the coffee within 10 days of the roast date, and charges are as stated at checkout. Orders placed before 12 noon, where possible, will be dispatched the very same day. If your order is placed after 12 noon, it will be dispatched within 2 workings days. Working days are Mon – Friday (exc bank holidays), and if you order after 12 noon Friday then it may be processed the following Monday. In this sense, Next day delivery is from the moment of dispatch NOT from the moment of ordering. Our courier service delivers on a Saturday, depending on your local area APC service guidelines. If you place your order on a Friday and do not want a delivery on a Saturday (e.g. if you are an office), please state as such on the checkout instructions.

APC Courier Service UK-wide: As per above guidelines, ‘Next Working day’ will mean delivery Mon to Friday and occasional Saturdays only, from 8am – 4.30pm. Unfortunately, we can’t offer next day delivery to Northern Ireland and certain Scottish postcodes using APC Couriers. However, we will endeavour to post out using Royal Mail within the same approach stated above. This may mean a slight delay to normal proceedings. After two attempts at delivery, APC will hold a parcel for 14 days before returning this to us, this incurs a £4.75 return fee. If a customer enters the incorrect details resulting the parcel is sent to the wrong address Salford Roasters will not be responsible and will pass over any attempts at retrieval to the customer.

Free Delivery:

From time to time we will offer free delivery which is applicable to the UK only. *To qualify for this keep an eye out for special offer codes visible on the website and social media. Items will be posted to the stated shipping address (not the billing address) inputted during the checkout process.

Delivery and Courier Details:

If you are not home or miss your delivery, our courier partners will leave a delivery card to let you know the delivery was missed. They will usually, try to deliver again the following day. Or you can follow the instructions on the delivery card to rearrange another delivery date at no extra charge; they might possibly deliver to your neighbours. In this case please see the delivery card left for you. The best advice is to state a SAFE PLACE on your order instructions at checkout. This can then be left as you desire – e.g. ‘in the blue paper bin’ or ‘with our neighbours at no.xyz’.

Salford Roasters can not be held liable once the parcel has left Salford Roasters HQ. We will do our best to resolve any issues you may encounter, please get in touch if you are experiencing issues.

Coffee Machines and Grinders:
Postage and packaging will be quoted at the time of order.

International:
Please contact us for international inquiries. We will usually ship parcels via UK Royal Mail and are reliant upon their terms and conditions.

Damaged or Incorrect orders:
If for any reason your order is incorrect or arrives damaged, then Salford Roasters will offer a replacement or refund; please contact us to arrange the return of the goods.

Change of Mind:
If you are dissatisfied with your purchase then you have 7 days from the delivery date to contact us at orders@salfordroasters.co.uk. Returned items must be in a saleable condition (in the same packaging) in order to qualify for a refund or like-for-like exchange. They should be returned to us unused and via our courier service, having booked a return slot with APC.

Please also note that we can only accept purchases made directly from our webshop (salfordroasters.co.uk). If you’ve purchased a Salford Roasters product from one of our wholesale partners or one of our stockists, please reach out to them directly to arrange your return. All shipping back to Salford Roasters is to be paid for by the customer. We recommend that your carrier provides you with ‘proof of delivery’ as Salford Roasters cannot be held responsible for goods lost or damaged in transit.

Faulty Goods:
On rare occasions, product faults can occur (e.g. Sage machine faults). If you think the piece(s) of hardware you’ve purchased has/have suffered a manufacturing fault, please contact us immediately at info@salfordroasters.co.uk and we’ll endeavour to put you in touch with the relevant team. Items that are damaged due to excessive or long-term usage are not considered faulty.

Sage Machines:
Delivery on all Sage machines are usually within 3 days but may take up to a week. If for any reason you are unhappy with your order or change your mind please contact us immediately as you may be liable for a £25 admin fee for cancelling. Stock levels with all Sage machines fluctuate frequently and if you are unsure about placing an order, please contact us at info@salfordroasters.co.uk.